Refund Policy

We offer returns or refunds for phone cases only if certain conditions are met. You are eligible for a refund if:

• The product is misprinted.

  or

• If the product has significant visible damage please contact us immediately with images of the item. Furthermore, swiftly contact us if the product you ordered is incorrect, defected or damaged.

Unfortunately we cannot issue refunds or returns if the wrong product was ordered by the customer. This includes instances where the wrong phone model has been selected, and/or where the wrong phone case type has been selected.

If one of these conditions apply to you, please kindly send an e-mail to zero2sixty.support@gmail.com.

• Please note that if you wish to return your purchase after 14 days, this policy does not apply and we can unfortunately not process a refund.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us